1. Information We Collect

We may collect and process the following personal information:

• Personal Identifiable Information: Name, email address, phone number, postal address.
• Device Information: Make, model, and serial number of your phone or tablet for repair.
• Payment Information: Credit/debit card details or other payment information.
• Communications: Any information you provide in communications, such as text messages, emails, or via WhatsApp.
• Website Usage Data: Information on how you use our website (www.birminghamphonerepair.uk), including IP addresses, browser type, and pages visited.

2. How We Use Your Information

We may use your personal information for the following purposes:

• Service Delivery: To provide repair services, track repair orders, and contact you regarding your device.
• Payment Processing: To process payments for services rendered.
• Communication: To respond to inquiries or requests via text, WhatsApp, or email.
• Marketing: With your consent, to send promotional offers and updates about our services.
• Legal Compliance: To comply with legal obligations or protect our rights.

3. Sharing Your Information

We do not sell or share your personal information with third parties, except in the following situations:

• Service Providers: We may share information with trusted third parties who assist in delivering our services, such as payment processors.
• Legal Obligations: We may disclose your information if required by law or in response to valid requests from public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

As a customer, you have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request to update or correct any inaccurate information.
• Deletion: You can request to delete your personal information, subject to legal obligations.
• Withdraw Consent: You can withdraw consent for marketing communications at any time by contacting us.

To exercise any of these rights, please contact us at mobilegadgetsuk@hotmail.com or call 07741996656.