Terms & Conditions of Mobile Gadgets UK

Terms and Conditions of Business

Section 1: Nature of Service
1.1. References to “we,” “us,” or “Mobile Gadgets UK” throughout these terms represent Mobile Gadgets UK, a trading name of Tech Tinkers UK Ltd, a company registered in England and Wales under registration number 09590052.

1.2. Repairs are conducted in good faith by skilled technicians using high-quality after market parts.

1.3. Performance and appearance may vary from original manufacturing specifications unless original parts, such as Samsung Service Pack screens, are specifically ordered. Even with original parts, workmanship may exhibit indications that the repair was not performed by the original manufacturer.

Section 2: Repair Timeframes
2.1. Postal Repairs:

• Standard completion time: 12–48 hours; maximum time: 7 days.
• Customers may terminate the repair process if the maximum time is exceeded, subject to return postage fees.

2.2. Walk-in Repairs:

• Standard timeframe for basic repairs: 1–2 hours.
• Delays may occur for complex repairs or unforeseen issues.

2.3. Extensive Repairs:

• Some devices may require transfer to our headquarters for extensive repairs.
• This process may extend repair time. Customers are expected to cooperate and should not refuse to release their device without valid reasons.

Section 3: Packaging and Transit
3.1. Secure Packaging:

• Devices must be securely packaged for postal repairs to prevent transit damage.

3.2. Liability:

• Mobile Gadgets UK is not liable for transit damage but will assist in claiming postal compensation.

Section 4: Unsuccessful Repairs
4.4. Call-out Service Cancellations and Incorrect Information:

• If a call-out service is ordered and the customer is unavailable at the provided address, or if the customer provides incorrect information about the device model or problem, a £20 charge will apply for the missed call-out slot.

4.3. No Fix-No Fee Policy:

• This policy applies only to in-store repairs.
  
  

  4.4. Inspection Charges, Handling Fees & Missed Appointments:

  Where a repair is not proceeded with following inspection or diagnosis, an inspection charge or handling fee may apply depending on the device type. Only one charge will apply per device, either the inspection charge or the handling fee, whichever is applicable.

  Inspection Charges (where applicable):

  • iPhone: £20
  • Any other mobile phone: £25

  Handling Fees (where applicable):

  • Tablets: £20
  • Drones: £30
  • Laptops: £30
  • Gaming Consoles: £20
  • Navigation Devices (Sat Nav): £20
  • Liquid Damaged Phones: £20
  • Car Multimedia Systems: £50 (if the customer chooses not to proceed after inspection)
  • Headphones: £20 (handling fee applies even if the device is not repaired)
  • Speakers: £20
  • Smart Watches: £20
  • Cameras: £40

  4.5 Missed Appointments:

  Where a customer fails to attend a confirmed appointment or cancels with less than 24 hours’ notice, a £30 missed appointment fee may apply for any device booked for repair

Section 5: Device Preparation
5.1. Customers must remove all SIM cards, memory cards, and personal items before submitting devices.

5.2. Data Backup:

• While we maintain a strong record of data security, customers are advised to back up their data.
• We cannot be held responsible for any data loss during repairs.

Section 6: Risks During Repairs
6.1. Pre-existing damage or unforeseen issues during disassembly may cause further problems.

6.2. Technicians are not liable for damage resulting from pre-existing conditions.

Section 7: Warranty and Guarantees
7.1. Repairs come with a 180-day warranty for replaced parts, except for liquid-damaged or bent devices.

7.2. Samsung Flip & Fold screens and liquid-damage repairs carry no warranty.

7.3. The warranty is void if the device is tampered with or damaged after repair.

Section 8: Quality of Repairs
8.1. After market parts are tested for functionality, but may not match the original fit or finish.

8.2. Repairs are designed to be economical and efficient, with no guarantee of “perfection.”

Section 9: Original Vendor Warranty
9.1. Repairs may void the manufacturer’s warranty.

9.2. Customers acknowledge and accept that proceeding with the repair may void their manufacturer’s warranty.

Section 10: Customer Responsibilities
10.1. Customers must provide accurate descriptions of faults.

10.2. Misdescribed issues may lead to revised quotes or additional repair time.

Section 11: Uncollected Devices
11.1. Devices not collected within 28 days, or not arranged for delivery after a confirmed successful repair, will become the property of Mobile Gadgets UK and may be recycled to recover costs.

Section 12: Behaviour and Atmosphere
12.1. Abusive or threatening behaviour will not be tolerated.

12.2. The premises are monitored by CCTV, and violations may lead to prosecution.

12.3. Calls and text messages containing abusive behaviour may be recorded and used as evidence.

12.4. We reserve the right to refuse service if the atmosphere is hostile or abusive.

12.5. Our technicians are protected by high-definition audio and video recordings at our premises.

12.6. In cases of harassment, violence, or threats, we will pursue legal action to ensure the safety and well-being of our staff and customers.

Section 13: Unlocking Services
13.1. Unlocking services are provided for personal use only.

13.2. Devices reported lost or stolen will not be unblocked; cooperation with law enforcement is mandatory.

Section 14: Privacy Policy
14.1. Personal data is collected as necessary for service delivery and is protected from misuse.

14.2. Data will not be shared with third parties unless legally required.

14.3. For more details, visit our privacy policy on our websites: BirminghamPhoneRepair.UK or MobileGadgetsUK.com.

Section 15: Used Device Sales
15.1. All sales come with a 28-day functionality guarantee, unless a longer warranty is provided.

15.2. Repairs or exchanges are prioritized over refunds.

15.3. Refunds may incur up to a 30% restocking fee.

Section 16: Communication and Booking Policies
16.3. Cancellations and Changes:

• Cancellations are permitted only if requested 48 hours prior to the booking time.
• Any job that is booked and confirmed by replying positively to a confirmation message will be considered payable, even if the customer wishes to change or cancel the booking.
• Customers are reminded at the time of booking that there is no cancellation option once the booking is confirmed.

Section 17: Changes in Terms
17.1. Terms and conditions are subject to updates.

17.2. Customers should request the latest version for reference.

17.3 Please visit Birminghamphonerepair.uk/tc for current copy of our Terms & conditions.

Section 18: Liability During Incidents
18.1. Compensation for incidents such as fire, theft, or robbery is limited to the device’s value on “SellMyMobile.com,” with a maximum of £100 per device.

Section 19: Battery and Charging Port Repairs
19.1. New batteries require conditioning (multiple charging and draining cycles).

19.2. One free battery replacement under warranty; subsequent issues may indicate other faults.

19.3. Built-in batteries or charging ports requiring screen removal incur higher costs due to associated risks.

19.4. Damaged screens during repairs will be replaced with the best available replacement, which may display non-original system messages.

Section 20: Warranty Claim Procedure
20.1. Claims are invalid if:

• The device was dropped or impacted.
• The screen sustained internal or external damage.
• The device was liquid-damaged after repair.
• The device was tampered with post-repair.

20.2. Customers must provide photos and videos of the faulty device to initiate claims.

Section 21: Contact Information
21.1. Mobile Gadgets UK is the trading name of Tech Tinkers UK Ltd, registered in England and Wales under registration number 09590052.

21.2. Contact Details:

• Phone: 0800 772 3427 / 07741 996656
• Email: mobilegadgetsuk@hotmail.com
• Websites: BirminghamPhoneRepair.UK / MobileGadgetsUK.com
• Facebook page: MobileGadgetsUK

21.3. Customers should verify our contact details through official channels before any transaction.

21.4. Service Locations:

• Walk-in services at multiple locations
• Call-out services
• Nationwide postal repair services